Mobile-first inspection platform supporting VDOT field operations.
The Maintenance Rating Program (MRP) is a mobile-first inspection platform used by Virginia Department of Transportation (VDOT) field inspectors to capture, review, and report roadway maintenance data directly on site. Inspectors often work outdoors, under time pressure, and in conditions where clarity, speed, and accessibility are critical. As the sole UI/UX designer, I owned the end-to-end design of the application, translating operational requirements into a responsive and accessible interface optimized for fast data entry and minimal cognitive load.
VDOT field maintenance inspectors who conduct on-site roadway inspections and need to record maintenance ratings quickly and accurately while working in outdoor conditions. The app supports both Android and iOS devices to accommodate the existing hardware used across VDOT field teams.
Existing inspection workflows were heavily paper-based, slow, and prone to errors. Field inspectors had to manually record ratings on paper forms, then transfer that data to desktop systems later. This created friction, increased the risk of inconsistent data capture, and slowed down the entire maintenance reporting process. VDOT needed a mobile solution that could support real-time data entry in the field while maintaining accuracy and accessibility standards.
I worked within a small, cross functional group we called the Alpha Team, which included a Product Manager, Solutions Architect, Software Engineer, Software Engineer Intern, and myself as the UX Designer. I partnered closely with engineers throughout development to ensure designs aligned with technical constraints and system architecture. I also collaborated with VDOT stakeholders to understand real world field needs and operational limitations, and participated in beta testing with field inspectors to validate design decisions and refine the overall user experience.
Delivered a mobile-first, accessible inspection experience that reduced reporting friction and improved overall usability for VDOT field inspectors. Beta testing with representative users showed the application was easy to use and intuitive, reinforcing the effectiveness of the information hierarchy and interaction design. The digital workflow enabled real-time data capture and reduced the manual effort required to transfer inspection data from paper to digital systems.